Returns policy

LAST UPDATED OCTOBER 11, 2026

Every item we sell is made to order with your own photo, so we can’t take returns because you’ve changed your mind. But if something goes wrong with your order, we’ll fix it.

Damaged, defective, misprinted or wrong items

Email our contact form within 30 days of delivery with:

• your order number (shown on your order page)
• a short description of the problem
• a photo or two showing it

We’ll reprint and send you a replacement free of charge. If you’d rather, we’ll refund what you paid, including the original shipping charge. You won’t usually need to send the item back. If we do ask for it, we’ll pay the return shipping.

Packages that haven’t arrived

If your order hasn’t arrived within 10 business days of shipping, email us. We’ll trace it with the carrier and send a replacement if it’s lost.

Wrong address

We ship your order to the address you enter at checkout. If that address was wrong, contact us as soon as possible. We’ll try to update it. If the item can’t be redirected, a replacement will need to be paid for.

Refunds

Refunds go back to the card you paid with, within 10 business days of us agreeing them. Your bank may take a few more days to show the money.

Cancelling before production

If you email us straight after ordering and printing hasn’t started, we’ll cancel and refund your order in full. See our Terms of Sale.

Your rights

This policy is in addition to any rights you have under the law of your state.